Aquatics & Recreation Victoria (ARV) is the peak body for aquatic and recreation in the state. Every year the ARV awards acknowledges people and organisations that have achieved outstanding results through their awards night.
This year Monash Sport applied and was shortlisted for both the Health Club of the year Award and the Facility Management Award for the Doug Ellis Pool.
The Health Club of the Year award recognises innovative and effective management practices to achieve excellence in health club operations. It focuses on programming, human resources, customer service, risk management, community involvement and partnerships.
The application for this award required Monash Sport to submit a written application outlining what sets us apart from the other health clubs within the industry. It allowed a maximum of 2200 words and required referencing to customer survey results, programming initiatives, member usage and features such as accessibility and enhancements to the centre. It also required a video submission (links below).
Monash Sport won the Health Club of the Year award in large part to their overall commitment to providing excellent services and features to their members.
Despite not being the overall winner of the Facility Management award, the Doug Ellis Pool being shortlisted was a testament to the commitment of the Pool staff to continually improve operations and development of the facility, leading to better community outcomes.
View our video applications below:
- Health Club Award - http://youtu.be/q-7jLnbOMXI
- Facility Management Award - http://youtu.be/N6FIlJq29SA